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Red e App | Hospitality Case Study | Seminole Hard Rock Hollywood
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In addition to its 2 Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the 4 Seminole Casinos.


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After weighing the options, the team identified Red e App as the best fit for their needs. The Company. Send real-time announcements Car accident holding up traffic on the road to work? Hard Rock Hollywood has been known as an innovator in the gaming industry and continues to show willingness to adapt to change in order to improve the organization. Discover if Red e App is Right for You.{/INSERTKEYS}{/PARAGRAPH} Hard Rock Hollywood decided that a mobile application was the best way to connect everyone through a unified channel. We now have the ability to communicate with employees instantly, while offering them access to important information that benefits their work lives. Realizing that communications were the root of many problems they were having, the team sought a solution that was intuitive, affordable, and could: Provide a unified communication channel Distribute documents electronically Remove the bottlenecks in the shift swapping process Measure internal communications Help build a connected culture at Hollywood where employees felt valued. The Solution. Car accident holding up traffic on the road to work? One employee can post a shift coverage request, and a co-worker can pick up the shift. Distribute human resources information Announcements, such as open enrollment and training, no longer get lost in the noise, and communicating changes to internal systems can be done instantly. When managing a microcosm of the hospitality industry like Hard Rock Hollywood, corporate employees need to know that operations are running smoothly internally, so that they can focus on giving the customer the best experience possible. There was no unified way for corporate to talk to divisions of Hard Rock Hollywood. Measure and validate internal communications Reporting subscription rates and read rates for various messages helps Hard Rock Hollywood take a data driven approach to internal communications that were previously immeasurable. With the adoption of Red e App, communications will be an advantage rather than a pain point, bringing undivided attention of the employees back to the customer for the best experience possible. Consistent and predictable operations ensure that the customer always receives the highest quality service in the shortest amount of time. Send out a document with the details. Ready to improve communication in your company? Realizing that communications were the root of many problems they were having, the team sought a solution that was intuitive, affordable, and could:. Hard Rock Hollywood uses Red e App to: Communicate with hourly workers Managers now have a direct and secure channel to send messages and updates to their workers. {PARAGRAPH}{INSERTKEYS}There are nine award-winning and signature dining options, guest suites, and a 5, seat arena to enjoy live shows. Announcements, such as open enrollment and training, no longer get lost in the noise, and communicating changes to internal systems can be done instantly. Managers now have a direct and secure channel to send messages and updates to their workers. To keep operations running at scale requires direct and efficient communications, but most Hollywood employees do not have corporate email, nor do they sit at desks. Employees need access to information and direct channels that empower them to make decisions and communicate with other team members in real-time. The Results. The complete customer experience is of utmost importance at Hard Rock Hollywood, which means things must be running smoothly at all times. The Problem. Want to make sure employees know a big announcement before the media? Send out a message to have it covered ASAP. Reporting subscription rates and read rates for various messages helps Hard Rock Hollywood take a data driven approach to internal communications that were previously immeasurable. In the past, we had to manually collect email addresses, maintain the database and handle group distribution, which was both time consuming and tedious. And any communications that were happening could not be verified or measured. Messages from human resources were getting lost in the noise and word-of-mouth communication chain. Employees also have access to a document repository. After six months, Red e App use at Hard Rock continues to grow. Allow employees to swap shifts While managers still have to approve shift swaps, they no longer have to spend time and energy on being the middlemen between negotiating employees. Need someone to work overtime because of a party of high rollers? While managers still have to approve shift swaps, they no longer have to spend time and energy on being the middlemen between negotiating employees. Red e App has eased and streamlined the overall process for both our management and front line team members.